Privacy Policy
Your privacy is important to US Propane Co., LLC (“US Propane”, “our”, “we”, or “us”). We provide this privacy policy (“Policy”) to help you understand what information we collect and how it is used. This Policy explains our practices and the choices you can make about the way your information is collected and used.
This Policy covers our operations in the United States and applies to personal information we collect in various contexts including when you visit US Propane’s website (https://www.uspropane.com), any sub-domains thereof, and our mobile applications (“sites”).
“Personal information” is any information that identifies or reasonably could be linked to a particular person or household. It includes things like email addresses, phone numbers, mailing addresses, account numbers, and government-issued identification numbers. These are just examples and there are many other types of information that would be considered personal information.
Our sites may contain links to external websites and social media pages. We do not assume responsibility and is not liable for the privacy practices of any external websites linked from our site. It is best practice to consult the privacy policy of any websites you visit.
We do not provide services to individual consumers and we do not intentionally collect information for personal, family, or household purposes. We provide business-to-business products and services to the propane industry. Our sites are intended to support our commercial customers and provide information to the propane industry. If you believe we have inadvertently collected information for personal, family, or household purposes, please notify us immediately at the address listed in the “Contact Us” section of this Policy.
By using our sites, you signify your agreement to the collection, use, storage, treatment, and disclosure of your personal information in accordance with this Policy. If you do not agree with this Policy, do not use our sites.
Please note that if you use the chat function on our sites, all information you send and receive will be recorded. If you do not wish for us to record this information, please do not use the chat function on our sites. By using the chat function, you consent to our monitoring all communications.
From time to time we collect certain personal information directly from you, using online tracking technologies, through offline technologies, from social media platforms or otherwise when engaging with the sites or when you otherwise correspond with us. This information is collected for a number of purposes, including to:
Communicate with you;
Process your orders and payments;
Market products and services to you;
Improve or develop our products or services;
Customer service and satisfaction;
Operating and administering our website;
Protect our website, us, and others;
Enforce our terms, conditions, and policies; and
Respond to legal requests and comply with applicable law.
We may also use your information for other legitimate business purposes.
4. Disclosure of information
We do not sell personal information collected from you. We may share your personal data with third parties for legitimate business purposes, including for:
Providing services to you;
Contacting and corresponding with you;
Responding to your inquiries;
Improving our websites, products, or services;
Targeted advertising; and
Offering services you request.
We may also share information for purposes other than those described above and if there is a valid business reason or legal basis. Where we believe it necessary and appropriate to do so, we may share your personal data with courts, law enforcement, government agencies, and parties to legal proceedings in which a subpoena or legal request has been made to which such information would be responsive. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We may also disclose information when required by law, legal process, contractual obligation, or legitimate compliance requirement.
5. Children’s privacy
Our sites are not directed to children under the age of 16. We do not knowingly collect any personal information concerning or from children under the age of 16, except when consent is provided by a parent or guardian. If we learn that we have collected personal data from a child under 16 without parental consent, we will take steps to delete the information as soon as possible. We recommend that parents or legal guardians be involved in the online activities of their children in order to prevent the collection of their personal data without parental consent. If you are a parent or legal guardian and believe that we have inadvertently collected personal data about your child, please contact us at jwatson@uspropane.com and we will promptly delete or de-identify this information.
6. Cookies and tracking technologies
By accessing and using our website, you consent to our use of all cookies and similar technologies. You can choose whether to accept cookies by changing the settings on your browser or accessing our cookies preference center. Please consult your internet browser’s documentation for information on how to do this. However, if you choose not to accept functional cookies, the website may not function properly and some features may not work as they were intended.
We and our third-party service providers use cookies, pixel tags, web beacons, and similar technologies to track the actions of website users and email recipients across non-affiliate websites over time, in order to personalize your experience on the website by presenting advertisements that are more relevant to you. For example, we use third-party service providers, to present products and offers tailored to the preferences and interests demonstrated by your online activity over time. Our website uses third-party web analytics services that uses cookies, to help the website analyze how users use the website. The information that is collected about your use of the website will be de-identified or pseudonymized by the third-party analytics provider (i.e., Google) for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. The third-party analytics providers that we use will not link your IP address with any other data held by them about you. Information collected by us through use of third-party analytics includes: number of visitors, referring URLs, and pages visited.
For further information, please see:
7. Links to social media and third-party websites
Our website may include links to social media and third-party websites. These third-party sites have their own privacy policies and terms of use and are not controlled by this Policy or the terms of our website’s disclaimer. You should carefully review any terms, conditions and policies of such third-party sites before visiting them or supplying them with any personal information. If you follow a link to any third-party site, any information you provide that site will be governed by its own terms of use and privacy policy and not this Policy.
We are not responsible for the privacy or security of any information you provide to a third-party website or the information practices used by any third-party site, including links to any third-party site from the website. We make no representations, express or implied, concerning the accuracy, privacy, safety, security or the information practices of any third-party site. The inclusion of a link to a third-party site on our website does not constitute any type of endorsement of the linked site by us. We are not responsible for any loss or damage you may sustain resulting from your use of any third-party website or any information you share with a third-party website.
8. Securing and storing your information
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal data we collect, receive, use, or store. We will do our best to protect your personal data taking into account the state of art, the cost of implementation and the nature, scope, context and purposes of processing. You should access the website within a secure environment. If you believe your account has been compromised or you suspect any type of data breach, please contact us at contact@uspropane.com.
We will only keep your personal data for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law (such as business records, tax, accounting or other legal requirements). In determining data retention periods, we take into consideration the applicable law, contractual obligations, and your expectations. When there is an indication of a potential legal claim or liability, we will extend the retention period accordingly.
When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it and we will make such determination based on applicable laws. When the processing of personal data is based on your consent, the data will be stored for as long as there is valid consent for the processing.
9. Changes to this policy
We reserve the right to change or update this Policy from time to time. If we make any material changes to this Policy, we will update the Policy on our website prior to the changes becoming effective. The updated version will be indicated by the “Last Updated” date. The collection, use, and disclosure of your personal information by us will be governed by the version of this Policy in effect at that time. New versions of this Policy will be posted on this page of our website. We encourage you to check the Policy from time to time. By continuing to use this website, you agree to the collection, use, and disclosure of your personal information in accordance with the changed Policy.
10. Privacy rights
Some U.S. privacy laws provide individuals with the privacy rights related to an individual’s personal information. As described in this Policy, we collect information for commercial purposes only and do not provide services to consumers or for personal, family, or household purposes. If you reside in a state that has enacted a law governing information collected in a business-to-business transaction, you may exercise your rights under those laws, including, as applicable, rights to access, correct, delete, portability, to opt out of certain processing, and obtain list of specific third parties that have received your personal data by contacting us at jwatson@uspropane.com and providing your name, contact information, and a description of the information you believe is governed by a privacy law. Your rights will be determined by your state of residence and the type of information we have collected. We reserve the right to verify the validity of any request to exercise privacy rights to the fullest extent permitted under applicable law. You have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
11. Contact us
If you have any questions regarding this Policy or our privacy practices, please contact us using the information below.
If you contact us by email, you should be aware that email transmissions might not be secure. Information you send by email could be viewed in transit by a third party. We will have no liability for disclosure of your information due to errors or unauthorized acts of third parties during transmission.
Privacy contacts:
US Propane Co., LLC
Email: contact@uspropane.com
Address: 1545 University Dr., Auburn, GA 30011
Phone: (770) 904-2892